One-to-one
technical support
24-hour online
customer service
Local engineers provide
door-to-door service
One-year warranty
and lifetime service
PRODUCT CLASSIFICATION
Frequently Asked Questions
SUBSCRIPTION & BILLING FAQS
Discover the full range of features and
services we offer and how to use them
How to get a quote quickly?
Fill in your name, email, country, mobile phone number/whatsapp, and the relevant information you want to consult on the homepage of the website or the product details page of the product you are interested in. After we receive your information, we will quickly reply to you within 24 hours.
What is the difference between kingjet's DTF printer and other brands of machines?
The Kingjet printer factory was one of the first batch of R&D manufacturer of DTF. With 15 years of experience in digital printer industry. First of all, our printer body is much more stronger than other supplier, it can sure that printing will be more stable. Secondly, our machine uses BYHX board. Perhaps you are not familiar with this board, but the BYHX board is the best match for Epson printheads, as it can make printing more stable and let you worry less.
Thirdly, our DTF has the white ink circulation device that reduces the probability of print head blockage and saves maintenance costs.
The most important thing is that we are a factory with 15 years of experience, so we can not only provide you with high-quality DTF but also support customized machines. We can provide more competitive DTF machines for distributors based on their ideas and implementation.
What’ s the advantage of KINGJET UV DTF Printer?
(1) A variety of printing sizes are available for customers to choose from: 60cm/40cm/30cm and a variety of different types of printhead are available for customers to choose from, such as EPSON I3200-U1/EPSON I1600-U1/EPSON XP600, to meet different requirements of different customers for printing width and printing speed.
(2) Equipped with white ink circulation stirring system to prevent print head clogging.
(3) Lifting ink capping system, fully automatic cleaning and moisturizing system.
(4) The two-in-one design of printer and laminating, automatically print and laminate by itself.
What kind of technical support is provided?
Firstly,we provide customers with 1 year one-to-one technical support and one-to-one after-sales service. such as, If you don't know how to install the machine, or if you encounter some problems when printing, we will set up a WhatsApp group or WeChat group, then invite our professional technicians to the group, and they will guide you how to install the machine and give professional solutions to your problems in time.
Does the machine require daily cleaning and maintenance? Is daily maintenance difficult?
It is recommended to use the machine for printing every day. Regarding the maintenance of the machine, we will provide a detailed maintenance manual, and there will also be specialized technology to assist you. The maintenance of the machine is very simple and convenient. If you need it, we can send maintenance manual before you buy it for your advance reference.
How long is the warranty period?
Printer with one year guarantee, printheads and consumable parts without guarantee. If you need help, we can provide long-term after-sales service.
What are the payment methods?
Support TT, PayPal, credit card, letter of credit, western union, moneygram, etc.
How many days is the fastest delivery time?
Delivery time can be as fast as 3--5 working days.
Do you provide English installation manuals?
Yes, we have detailed installation videos and manuals, as well as instructions for maintaining the machine, all in English.
Can I use other brands of ink and supplies when I run out? Do I have to buy ink from you?
If the ink and consumables run out, in principle, you can use other brands and buy them locally. However, it is recommended to buy from us or our dealers, because different ink icc configurations are not the same. If you want to achieve the same results at the beginning, it is recommended to use our brand ink.
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